Computer Assisted Telephone Interviewing or CATI is a voice-call interview method in which trained interviewers call respondents’ phone numbers, usually working from a central call center. CATI interviews are similar to CAPI interviews in that they are interviewer-administered, so interviewers can conduct similar probing and clarification of survey questions, and CATI software also allows interviewers to securely record responses and save data. CATI interviews support both qualitative and quantitative survey questions and can utilize audio aids as part of a questionnaire design.
Contact us
Ask us anything, we’re here to help you!